MRI Medical Rescue
When Seconds Count... Call 992
MedRescue offers a countrywide Emergency Medical Services through a network of skilled paramedics, emergency doctors, nurses and emergency medical dispatchers with ambulance bases operating from Gaborone, Francistown, Maun, and Palapye. Medical Rescue operates both ground and air ambulance services.
The Medical Rescue air ambulance service covers the entire country and even extends regionally to cover calls for assistance outside of national borders. The air ambulance is permanently equipped and allows for the treatment and transporting of all types of patients, including the critically ill, neonates, cardiac patients, trauma patients as well as ventilator-dependent patients to a hospital. Medical rescue is accessed through a 24 hour medical desk call centre that is manned by nurses and paramedics, to enable medical advice and assistance over the phone.
Headed by a medical doctor and staffed by doctors, BLS, ILS and ALS paramedics and nurses, Medical Rescue relates to the provision and outsourcing of Emergency Medical services. The department has evacuated and also provided medical escort services to international destinations such as USA, UK, New Zealand, India and Canada.
Emergency Contacts
Local Toll Free Number
992
International Helpdesk Number
+267 3901601
International Mobile Number
+267 71322361
+267 71322361
Our Services
EMERGENCY MEDICAL SERVICES
We provide ambulance standby services with fully equipped personnel certified to respond to any type of medical emergency where rapid access to patients can be challenging due to over-crowding. Our resources at these venues are generally required to standby for the care of participants, but may also be involved in treating sick or injured members of the public. We contract standby services to a variety of one-day or multi-day events.
Services under EMS :
- Ambulance primary response
- Inter hospital transfers
- Medical standby for events
- Metro Cover
- Metro School Package
- Access Cover
MEDICAL RESCUE ROAD FLEET
In order to live up to our motto, ‘When seconds count’, Medical Rescue has greatly invested in an extensive fleet of 11 fully equipped life support ambulances and 3 advanced life support rapid response vehicles all of which are manned by highly trained and experienced paramedics and doctors. Our reach is enhanced and supported by our partnerships with reputable service providers across the country and around the globe.
MEDICAL RESCUE FIXED-WING SERVICES
Medical Rescue clients have access to a dedicated Beechcraft King Air 200 pressurized aircraft which covers the entire country extending regionally to cover calls for assistance outside of national borders.
The air ambulance is permanently equipped and allows for the treatment and transportation of all types of patients, including the critically ill, neonates, cardiac patients, trauma patients as well as ventilator-dependent patients to a hospital. The Medical rescue air ambulance is based at Sir Seretse Khama International Airport in Gaborone and is on standby 24 hours a day.
Our crew consists of doctors, ALS paramedics or flight nurses. In the Okavanago delta region, we have dedicated paramedics and small, light aircrafts which are based in Maun and are used to evacuate patients from the delta. Where feasible, one family member may be allowed to accompany the patient on the aircraft. A ground ambulance is provided on either side of the air evacuation. A request for an air evacuation is done through the emergency line 992. Access to a helicopter can be arranged where access by fixed wing is not possible.
HOSPITAL TO HOSPITAL TRANSFER
In instances where a patient requires a higher level of care than their current hospital can provide, MRI Botswana can arrange appropriate transportation to a hospital that will provide the patient the adequate level of care. Hospital transfers are done by advanced and intermediate life support ambulances. The hospital transfers can occur within Botswana as well as internationally i.e. Botswana and South Africa.
Our Packages
Metro Cover
The Medical Rescue Metro Cover is an emergency medical service cover that ensures members of your staff and clients within your premises are covered by MRI Medical Rescue in the event of a medical emergency. The Metro cover is designed to meet the emergency and safety needs of various corporate and private companies in Botswana.
- 24HR Emergency medical response and stabilization for staff or guests
- 24HR Emergency medical transportation to the nearest health facility
- 24HR Access to telephonic medical advise
- FREE Basic First Aid training for staff
- Discounted rates on additional training
- Ambulance demonstration
- CPR Demonstration
- Health Talks
Metro School Package
The Medical Rescue Metro School Cover is an emergency medical service cover that ensures your pupils and staff are covered by MRI Medical Rescue in the event of a medical emergency. The Metro School cover is designed to meet the emergency and safety needs of Pre-schools, Primary schools, Secondary schools & Tertiary institutions in Botswana.
- 24HR Emergency medical response and stabilization for all students
- 24HR Emergency medical transportation to the nearest health facility
- 24HR Access to telephonic medical advise
- Ambulance standby at school events
- Basic First Aid training for staff
- Ambulance demonstration
- CPR Demonstration
- Health Talks
Access Cover
The Access Cover is targeted at companies and individuals that are mostly based in remote and often inaccessible areas. This cover entails a member (and other members in the party) paying a once off fee in order to be able to contact MRI Botswana in the event that one requires service. The client (or international Insurer) guarantees to pay all fees due to MRI Botswana Limited. In essence, the members’ (or their international insurer pays) only in the event that the member utilizes the services or on a per incident basis.
- Air and Ground evacuation
- Access to rapid emergency response
- Free telephonic access to medical advice and information
- Free Access to our database of regional medical centres and practitioners
- Access to MRI‘s professional and dedicated staff who will liaise with the insurance to coordinate evacuation and hospital transfers.